Cookies & Privacy Policy

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Mikroballoonworldwide is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Mikrosphere Biyoteknoloji San. ve Tic. Ltd. Şti. (“Mikroballoonworldwide”, “we” or “us”) is the data controller of the personal data collected via or in connection with Mikroballoonworldwide and any associated App (the “Site”).

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If we make changes to this notice we will notify you by updating it on our website.

 

What Type Of Information Do We Collect About You?

 

We receive, collect and store any information you enter on our website, through your use of the website or provide us in any other way. This information may include:

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• Information you provide to us when you use our website (e.g. your name, e-mail, contact details, password, gender, product reviews, communications, comments, feedback, recommendations and any information which you add to your account profile);

• Transaction and billing information, if you make any purchases from us or using our website (e.g. credit/debit card details and delivery information);

• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

• Information you provide us when you enter a competition or participate in a survey;

• Information collected automatically, using cookies and other tracking technologies (e.g. we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.). We may also collect information about the device you use to access our website; and

• Other information necessary to provide the website, for example we may access your location if you give us your consent.

 

If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

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Why Do We Collect Such Personal Information?

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We collect such Non-personal and Personal Information for the following purposes:

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1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

 

How Do We Use, Store, Share And Disclose Our Site Visitors’ Personal Information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

What Do We Use This Personal Data For?

 

Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

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• To fulfil your order and maintain your online account.

• To manage and respond to any queries or complaints to our customer service team.

• To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

• To improve and maintain the website, and monitor its usage.

• For market research, e.g. we may contact you for feedback about our products.

• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

• To comply with our legal and regulatory obligations.  

 

We rely on the following legal basis, under data protection law, to process your personal data:

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• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the website, to make it more interesting and relevant in respect of the products and offers on view.

 

Who We Share Your Information With And Why?

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We work with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, and market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:

Supplier Partners

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We work with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.

Delivery Partners

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In order for you to receive your goods, we work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies

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We work with businesses who support our website and other business systems.

Marketing Companies

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We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing

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We work with trusted third party payment processing providers in order to securely take and manage payments.

 

How do we communicate with our site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Marketing

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We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

 

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (destek@mikroballoon.com), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

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You may also see ads for our website on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our website). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers.  In some cases, this may involve sharing your email address with the social network.

 

If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

 

Children

 

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

 

How Long We Keep Your Information

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If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

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We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

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• The law requires us to hold your personal information for a longer period, or delete it sooner;

• You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

• We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

• In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

 

 

Your Data And Your Rights

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You have the following rights in relation to our data controlling and data processing activities:

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• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision making and profiling

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You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

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Contact Information;

 

Email: destek@mikroballoon.com

Address:  Ege Teknopark ( Teknoloji Geliştirme Bölgesi ) Erzene Mah, Ankara Cad Ege Üniversitesi Sit No. 172 / 70H Bornova/İZMİR

 

Cookie Notice

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This notice is designed to help you understand what cookies are, how we use them and the choices you have in regards to their use.

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By continuing to use https://www.mikroballoonworldwide.com/  the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

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Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies

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These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Analytical/Performance Cookies

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In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies

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These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies

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We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

What do we use Cookies for?

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• They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

• To personalise and improve your customer experience.

• To allow you to securely sign in to your account, so that you can use your features such as order information

• To recognise the device that you are using

• To store the content of your online shopping bag whilst you browse the site and to complete an order

• To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.

• To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed

• For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

• We also offer you the facility to share your experience on our Site through social media sites such as Facebook and TwitterBy using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

 

Cookies are an essential part of how our Site works, as they remember certain information about a visitor.

Are cookies safe?

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Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?

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Yes, most browsers will allow you to turn off cookies, to do this, please click the help page on your web browser.

But if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

 

Details of our Third Party Cookies

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We allow selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. We are not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

 

The following Cookies are all used for Analytical and Targeting purposes.

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• Google Tag Manager,

• Google Analytics,

• Google Adwords,

• DoubleClick,

• Facebook Connect,

• Facebook Custom Audiences,

• Facebook Pixel,

• Sitebooster,

 

Details of Wix Sites Cookies

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you.  Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

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